Privacy Policy for Trimlight NYC

We at Trimlight NYC take your privacy seriously. We understand that when you share your personal information with us, it is important that you know how we handle it. This privacy policy is designed to give you clear information on what data we collect, how we use it, and how we keep it safe. We aim to keep everything as simple and easy to understand as possible. If you have any questions or need more information, feel free to reach out to us at any time.

1. Information We Collect

When you use our services or contact us, we may collect certain personal details from you. Here’s a breakdown of the types of information we might collect:

  • Contact Information: This includes your name, phone number, email address, and any other details you provide when you get in touch with us or book a service. This helps us to contact you and provide our outdoor lighting services.
  • Service Information: We might ask for details related to the services you are interested in, such as the type of lighting you need, your property details, and preferences. This helps us to tailor our services to your needs.
  • Payment Information: If you purchase a service from us, we may collect payment details, such as your credit card number or payment methods, to process your transaction. Please note that we use secure payment gateways, and we do not store sensitive payment information on our systems.
  • Communication Records: If you call or email us, we may keep a record of those communications. This helps us to improve our customer service and ensure we are addressing your concerns.
  • Website Information: When you visit our website, we may collect information like your IP address, browser type, and other technical details that help us understand how people use our website. This helps us improve everyone’s user experience.

2. How We Use Your Information

The information we collect from you is used to provide the best possible service. Here’s how we use your personal information:

  • To Provide Services: Your contact and service details are used to set up appointments, design custom lighting solutions, and carry out the installation or repair work that you need.
  • To Improve Our Services: We may use the feedback or communication history you share with us to improve how we operate. For example, if you point out something that could be better, we take that seriously and work on improving it.
  • To Process Payments: If you make a purchase, we use your payment details to process the transaction securely. We do not keep or store your payment information after the transaction is complete.
  • To Communicate With You: Whether it’s reminding you about an appointment or letting you know about new services we offer, we use your contact information to stay in touch. We won’t send spam or overload you with emails, and you can always opt out of non-essential communications.
  • To Protect Our Business: In some cases, we may use your information to ensure that our business is protected from fraud or other harmful activities. This is done carefully and only when necessary.

3. Sharing Your Information

We understand that your personal information is valuable, and we treat it with care. Here’s how and when we share your data:

  • With Service Providers: Sometimes we work with trusted third parties to help us provide certain services. For example, we may use payment processing companies to handle your transactions or partner with contractors to complete outdoor lighting projects. These partners only have access to the information they need to do their job, and they are required to keep it secure.
  • Legal Requirements: If required by law, we may share your personal information with authorities or other parties. This could happen if we are involved in a legal dispute or if we are required to provide information for an investigation.
  • Business Transfers: In the event that we sell or merge our business with another company, your personal information may be transferred as part of the deal. If this happens, we will make sure that your data is still protected and that you are informed of any changes.
  • With Your Consent: If we ever want to share your personal information for any reason not covered by this privacy policy, we will ask for your permission first.

4. Protecting Your Information

We take the security of your personal information seriously and have measures in place to protect it. Here’s what we do to keep your data safe:

  • Secure Systems: We use secure systems to store your personal information and protect it from unauthorized access. Only authorized staff and service providers can access your data, and they are required to keep it confidential.
  • Encryption: Whenever we handle sensitive information, like payment details, we use encryption to make sure that it cannot be intercepted by unauthorized parties.
  • Regular Monitoring: We regularly check our systems for potential security risks and take action if we detect anything suspicious.
  • Limited Access: Only staff members who need your information to perform their job can access it. We limit access to your data to prevent unnecessary exposure.

5. Your Rights

You have rights when it comes to your personal information. We believe in giving you control over your data. Here’s what you can do:

  • Access Your Data: You can request a copy of the personal information we hold about you at any time. Just contact us, and we’ll provide the information as soon as possible.
  • Update Your Information: If any of your personal details change, such as your contact information, you can let us know, and we’ll update our records.
  • Delete Your Data: If you no longer want us to hold your personal information, you can request that we delete it. Please note that there may be some legal or business reasons we cannot delete certain information, but we will explain this to you if that’s the case.
  • Opt-Out of Communications: If you don’t want to receive marketing emails or other non-essential communications from us, you can opt-out at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies and Website Tracking

When you visit our website, we may use cookies and other tracking technologies to improve your browsing experience. Here’s what you need to know about our use of cookies:

  • What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve the overall user experience.
  • How We Use Cookies: We use cookies to track how visitors use our website, improve its functionality, and provide personalized content. For example, cookies help us understand which pages are most popular, so we can improve our services based on what our visitors need.
  • Managing Cookies: You can manage cookies by adjusting your browser settings. You can choose to disable cookies or delete existing ones. However, please note that disabling cookies may affect how certain features of our website work.

7. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make updates, we will post the new policy on our website and update the effective date at the top of the page. We encourage you to check our website occasionally to stay informed of any changes.

8. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please feel free to contact us using the details below:

Trimlight NYC

50 Ashland Ave E, Staten Island, NY 10312, United States
Phone: +1 212-301-7676
Email: Office@trimlightnyc.com

We are always here to help and make sure your privacy is protected.